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ServiceNow Posts Q4 Beat and Higher Guide as AI Bookings Build, Yet Shares Slide

Investor focus on valuation is outweighing operational strength.

Overview

  • Revenue rose 20.5% to $3.57 billion with adjusted EPS of $0.92, topping estimates as subscription sales reached $3.47 billion.
  • Management guided Q1 subscription revenue to $3.650–$3.655 billion (up about 21.5%) and set full‑year subscription revenue at $15.53–$15.57 billion.
  • Remaining performance obligations climbed 26.5% to $28.2 billion, with current RPO up 25% to $12.85 billion, signaling strong demand visibility.
  • Now Assist hit $600 million in annual contract value, with the company targeting more than $1 billion by the end of 2026 and positioning its AI Control Tower for agentic AI orchestration.
  • Shares fell after the report even as analysts largely reiterated positive ratings, including Bernstein (Outperform, $219), Cantor Fitzgerald (Overweight, $200), and Stifel (Buy, target trimmed to $180).