Overview
- Analysis by XiRepair founder Jonathan Strange shows over a third of genuine iPad parts cost more than half the price of a new device once labor and profit margins are included
- A replacement USB-C port for the iPad Pro 11 costs US$250 through Apple’s program compared with under US$20 from aftermarket suppliers
- State right-to-repair laws require parts to be sold on “fair and reasonable terms,” but experts say it remains unclear whether Apple’s pricing meets those standards
- Customers including SnazzyLabs’ Quinn Nelson report receiving wrong-sized components when ordering iPad parts from Apple’s Self Service Repair store
- Apple has not adjusted part fees or fixed logistical issues even as it prepares to launch the Self Service Repair program in Canada this summer